How IFS assyst supports manufacturers on their servitization journey
How IFS assyst supports manufacturers on their servitization journey
In recent years, the manufacturing sector has undergone a profound shift. Companies that once focused solely on producing and selling products are increasingly embracing a service-oriented model, combining their physical offerings with services, to deliver sustained value to customers. This trend, known as servitization, enables manufacturers to build stronger customer relationships, generate recurring revenue, and redefine value.
Why servitization matters
Servitization redefines value creation. Instead of one-off product sales, companies adopt a long-term mindset by bundling products with services such as condition monitoring, maintenance, training, or outcome-based contracts. According to the literature, manufacturers that offer advanced services experience increased revenue and profits, improved responsiveness to customer needs, accelerated product innovation, and stronger customer loyalty.
The role of Enterprise Service Management in manufacturing
ESM and ITSM are versatile frameworks that go beyond traditional product-centric strategies. By embracing ESM and ITSM, manufacturing companies can fundamentally redefine their operational dynamics, enriching both customer experiences and internal processes. These two play a pivotal role in enhancing efficiency, agility, and customer service within manufacturing organisations.
Transitioning to a service-centric model requires more than ambition – it demands the right tools and processes. That’s where IFS assyst, as implemented by InfoConsulting, comes in.
IFS assyst is a robust Enterprise Service Management (ESM) and IT Service Management (ITSM) platform that enables manufacturers to:
- Automate service workflows, both IT and business-facing
- Provide intuitive self-service portals and improve responsiveness to internal and external stakeholders
- Personalize service offerings and the ability to scale up easily
- Monitor, analyze, and proactively act on service data (e.g., enabling predictive maintenance)
With IFS assyst deployed, manufacturers can shift to a proactive, customer-centric operating model: services become seamless, measurable and integrated with operations.
Servitization with InfoConsulting and IFS assyst
The journey to servitization in manufacturing begins with the integration of services into your existing product-centric model. This shift is far from a simple transaction, and requires
a comprehensive strategy that harmonizes services and products to deliver greater value to customers.
At InfoConsulting, we support manufacturing organisations across the full transformation cycle – from strategy definition, through to implementation and ongoing optimisation. Below is our recommended roadmap:
Servitization isn’t a one-off project – it’s an evolution of your business model, culture and technology. With IFS assyst and InfoConsulting’s expertise, manufacturing companies can accelerate this journey with confidence and clarity.
Ready to explore how to implement servitization in your business? Contact InfoConsulting and let’s discuss how IFS assyst can help you build a sustainable competitive advantage.